Lady Mug

Handmade Pottery

Size: 290 ml

• Standard orders: Delivered within 7 business days.
• Custom orders: Delivered within 15-30 business days.
• Shipping fee: EGP 80 for standard orders
• Large orders: For larger orders, shipping fees are variable and depend on the order size and destination. Please note that the initial shipping price displayed may not be final for these orders. The final cost is calculated based on weight (Our team will contact you within 48 hours) to confirm details prior to shipping.
• Shipping zones: Cairo, Alexandria, Giza, North Coast
• For orders over EGP 3,000: a 50% deposit is required (Our team will contact you within 48 hours)

We strive to provide high-quality products and excellent customer service. If, upon receiving your order, you find that it doesn't meet your expectations, we offer a convenient refund or exchange policy.

Refund and Exchange Process

Inspection Upon Delivery:

Inspect the item carefully when the courier arrives.
If you're not satisfied, request a refund or exchange directly from the courier.
Refund or Exchange:

You'll be responsible for paying only the delivery fee.
The courier will initiate the refund or exchange process on the spot.
Important Notes:

Timely Inspection: Please inspect the item promptly upon delivery to ensure timely processing of your refund or exchange request.
Item Condition: The item must be in its original condition, unused, and undamaged for a refund or exchange.
Delivery Fees: Delivery fees are non-refundable, except in cases of damaged or defective items.